FAQ's

 

PRICE ADJUSTMENTS

Sundry gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase date, if accompanied by the original receipt. Items temporarily marked down or not purchased at full price are ineligible for price adjustments. Sundry does not price match. *Items purchased during our Holiday promotions, including Black Friday Promotion, are not eligible for price adjustment (11/17/23-1/8/23). 

I MADE A MISTAKE ON MY SHIPPING ADDRESS 
Please double check your shipping address details are correct before submitting your order. If you do make a mistake please email us right away. If your order has not shipped we will do our best to update your shipping details. Once your order has shipped we are not able to make any adjustments. * Please note there is no guarantee we will be able to update shipping addresses, please double check before submitting your order.

OUR GUARANTEE
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item purchased from our website for refund or exchange within 30 days of original purchase. For the return of damaged or defective items, please email us at  info@sundryusa.com

PROMO CODES
Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, masks, charity collaborations or towards the purchase of gift certificates. 

Forget to apply your discount code at checkout? Unfortunately, we aren't able to apply a discount to an order that has already been placed. However, we can cancel your order (must be before it ships) and you can place a new order with the discount applied.

 

SHIPPING
We ship most orders in 24 hours. During weekends and holidays shipments may take up to 72 hours.

* We offer free ground shipping on all orders $75 and up in the continental United States. To learn more about shipping options click here.

**HOLIDAY SHIPPING

Order by Wednesday, December 13 at 11:59 PM PST for delivery by Saturday, December 23 to any US address that accepts USPS deliveries. Delivery by December 23 does not apply in the event of service interruptions or failures caused by events beyond the control of sundryclothing.com (including, for example, interruptions of our transportation systems or the delivery services provided by our carriers).

MY ORDER WAS MARKED AS DELIVERED, BUT I HAVEN'T RECEIVED IT.
If your order was marked as delivered but you don't have it yet, chances are your package is hiding nearby. Please check with nearby neighbors, other members of the household or areas near your entrance. Sometimes to prevent packages from being stolen, drivers will place your packages in hidden areas. 

If you are still unable to locate your package we recommend confirming the correct shipping address was entered on your order confirmation. 

Carriers will sometimes mark a package as delivered a day or two in advance. (This typically happens if a package is marked as delivered before the 5 day shipping period) Please allow the full 5 business days on ground shipping for your package to be delivered. 

Package still missing? Please email your order number to info@sundryusa.com and our customer service team will help you with the lost package procedure to hopefully recover your package or replace the contents.

RETURNS
United States: All unworn, unaltered and unwashed items may be returned within 30 days of the original purchase date. Items must be returned in the original condition and original packaging. 

We offer flat rate return labels for any unworn, unwashed and unaltered items within 30 days of the original purchase date. Please note that a $6.95 fee will be deducted from your refund with use of the prepaid return shipping label.

International: All unworn, unaltered and unwashed items may be returned within 30 days of the original purchase date. * Items must be returned in the original condition, with original packaging and a copy of your packing slip. Any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. All international clients are responsible for payment of return labels and all associated shipping fees.

We currently do not offer exchanges on any orders. If you need a new size please send back eligible items back for a refund and place a new order for the desired size.

Was your return sent back to you after you returned it? Any return not in compliance with the return policy will be returned to the customer. Please reference the form included with your order for further information.

To view our full return/ exchange policy click here.

WHERE IS MY REFUND OR EXCHANGE?
Packages normally arrive to our warehouse in 1 week. Once delivered to us you can expect your return to be processed within 7-14 days. 

I FORGOT TO USE MY DISCOUNT CODE OR ORDERED THE WRONG ITEM.
While we can't make any changes to orders that have already been placed, we can cancel an order as long as it hasn't shipped. A new order can then be placed with any necessary changes. Please email us at info@sundryusa.com for assistance.

FINAL SALE
If an item is listed as FINAL SALE at the time of purchase, it will not be eligible for a return or exchange.

HOW DO I REMOVE THE JOKER TAG ON MY PANTS?
To remove the Sundry Joker Tag on most of our cotton twills and denim pants use scissors or a sharp edge to snip the thread on one end of the tag. Once snipped you should be able to pull the thread apart releasing the tag one stitch at a time!

GARMENT DYED 
Garment dyed items have a unique appearance because of the special dye process we use. Some color may be uneven, may rub off and different garments will vary in color which is normal.

I BOUGHT A SUNDRY ITEM AT ANOTHER RETAILER AND NEED A REPLACEMENT OR REFUND.
Items that are not purchased on www.sundryclothing.com may only be returned at the original place of purchase. We do not accept returns from merchandise that was purchased at any other retailers.

GIFT WRAPPING.
Unfortunately, we do not offer gift wrapping at this time.

QUESTIONS?
If you still have questions shoot us a line at info@sundryusa.com. We'll get back to you in about 24 hours *

* Sundry does not operate on Holidays and weekends. Time estimates are based on business days. 

 

RETURNS

SHIPPING

FAQ's