FAQ's



OUR GUARANTEE
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item purchased from our website for refund or exchange within 30 days of original purchase. For the return of damaged or defective items, please email us at  info@sundryusa.com

PRICE ADJUSTMENTS
Sundry gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail order ship date, if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.

PROMO CODES
Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, international orders or towards the purchase of gift certificates.

Forget to apply your discount code at checkout? Unfortunately, we aren't able to apply a discount to an order that has already been placed. However, we can cancel your order (must be before it ships) and you can place a new order with the discount applied.

SHIPPING
We ship most orders in 24 hours. During holidays shipments may take up to 72 hours. To learn more about shipping options click here.

EXCHANGES/RETURNS
All unworn, unaltered and unwashed items may be returned within 30 days of the original purchase date. Items must be returned int he original condition and original packaging. We process most returns within 

We gladly offer one free exchange for any unworn, unwashed and unaltered items within 30 days of the original purchase date.

Was your return sent back to you after you returned it? Any return not in compliance with the return policy will be returned to the customer. Please reference the form included with your order for further information.

To view our full return/ exchange policy click here.

ORDERS
While we can't make changes to orders that have already been placed, we can cancel an order as long as it hasn't shipped. A new order can then be placed with any necessary changes. Please email us at info@sundryusa.com for assistance.

QUESTIONS?
If you still have questions shoot us a line at info@sundryusa.com and we'll get back to you within 24 hours! 

 

RETURNS & EXCHANGES
SHIPPING
 FAQ's