Return Policy

GENERATE U.S. RETURN LABEL


UNITED STATES RETURN POLICY

All unworn, unaltered and unwashed items may be returned or exchanged within 30 days* of the original purchase date.  Items must be returned in the original condition, with original packaging and a copy of your packing slip. 

All Holiday purchases (with the exception of final sale items) after November 1st will be eligible for return through January 31st.

Returns of swimwear will only be accepted with the original tags and protective liners intact. 

If your items meet the requirements above, please ship back using our flat rate return shipping labels.  A $6.95 fee will be deducted from your refund if you choose to use one of our prepaid return labels. (Visit returns.sundryclothing.com to generate a return label).

If you choose to not use our pre paid return shipping label, please ship your return to the below address (at your own expense) and include the return slip found in your package.

Sundry Ecommerce 4700 S Boyle Avenue, Vernon CA 90058

*If an item is listed as FINAL SALE at the time of purchase, it will not be eligible for a return. Any product that is over 50% off will be listed as under FINAL SALE. 

Sundry monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior. 

If a product is purchased and goes to sale within 7 days, a price adjustment will be granted. 

INTERNATIONAL RETURN POLICY

All unworn, unaltered and unwashed items may be returned within 30 days of the original purchase date. * Items must be returned in the original condition, with original packaging and a copy of your packing slip.

Returns of swimwear will only be accepted with the original tags and protective liners intact.

We currently do not offer exchanges on International orders.

Any customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. All international clients are responsible for payment of return labels and all associated shipping fees.

If you would like to get a  prepaid return label from Sundry, please email info@sundryusa.com with your order details. The cost of the return label will be deducted from your refund once received back.  Please note that duties & taxes are nonrefundable.  

If you choose to not use our pre-paid return labels, please ship your return to the below address (at your own expense) and include the return slip found in your package. We strongly recommend opting for tracking details.

Sundry Ecommerce
4700 S Boyle Avenue
Vernon, CA 90058  

 

WHERE IS MY REFUND?

Packages normally arrive to our warehouse in 1 week. Once delivered to us you can expect your return to be processed within 7-14 days. 

OUR GUARANTEE

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item purchased from our website for a refund or exchange within 30 days of the original purchase. For the return of defective items, please email us at info@sundryusa.com

EXCHANGES

We currently do not offer any exchanges. Please send back eligible items for a refund and place a new order for the desired size.

QUESTIONS?

Contact us at info@sundryusa.com

 

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